FAQs

Frequently Asked Questions (FAQs) – Darzo.pk

🛡️ Is it safe to shop online at Darzo.pk?

Yes, shopping at Darzo.pk is completely safe. We use advanced security systems to protect your personal information and ensure a secure and smooth shopping experience.

🔄 Can I exchange a product?

Currently, we do not offer direct exchanges. If needed, you can return the product and place a new order for your preferred item.

💰 Are there any hidden charges?

No, there are no hidden charges.
The price shown on the product page is final. However, delivery charges may vary depending on the product.

💵 What is Cash on Delivery (COD)?

Cash on Delivery means you pay in cash when your order is delivered.
It’s a safe and convenient option for customers who prefer not to pay online.

🚚 How does delivery work?

  • Orders are delivered through trusted courier partners
  • You will receive confirmation before shipping
  • Delivery time: 3–5 working days across Pakistan

📦 How do you ensure safe packaging?

We follow proper packaging standards:

  • Waterproof wrapping
  • Bubble wrap for fragile items
  • Secure handling to prevent damage

✏️ Can I change my order after placing it?

No, once an order is placed, it cannot be changed because processing starts immediately.

❌ How can I cancel my order?

You can cancel your order before it is shipped.
Simply contact us with your order number as soon as possible.

📞 Contact: 0325-2037221

⏱️ What is the delivery time?

Orders are delivered within 3–5 working days after confirmation call.

📍 What if delivery is not available in my area?

Delivery depends on:

  • Courier availability in your area
  • Product restrictions
  • Correct customer information

🔁 What is your return policy?

You can return a product within 10 days if:

  • Product is damaged
  • Wrong item received
  • Not satisfied with the product

⚠️ Return Conditions

  • Product must be unused and in original condition
  • Original packaging & tags must be included
  • Proof of purchase is required

📲 How to request a return?

Contact us with:

  • Order number
  • Phone number
  • Photo/video of the issue

📞 Customer Support: 0325-2037221

💸 Refund & Exchange Policy

  • Refund is processed within 24 hours after approval
  • Exchange delivery takes 3–5 working days

📞 How can I contact customer support?

You can contact us anytime:

📱 Phone / WhatsApp: 0325-2037221

Thank you for shopping with Darzo.pk ❤️

Darzo.pk – Smart Shopping, Better Living