Return & Exchange Policy – Darzo.pk

Convenient, Easy & Hassle-Free

At Darzo.pk, customer satisfaction is our top priority. We aim to deliver high-quality products and a smooth shopping experience. If for any reason you are not satisfied with your purchase, we’re here to help with an easy return and exchange process.

🔁 Return Policy

You can return or exchange a product within 10 days after delivery if:

• The item is damaged or defective
• You received the wrong or incomplete product
• You are not satisfied with the product

Note: Darzo.pk reserves the right to reject any return request if the policy is misused or the product is returned without original components.

⚠️ Conditions for Return or Exchange

To be eligible for a return or exchange:

• Product must be in original condition (unused, unwashed, no damage)
• Must include original packaging and tags
• Must have receipt, order number, or proof of purchase

📲 How to Request a Return or Exchange

You can easily request a return by contacting our customer support:

📱 Phone / WhatsApp: 0325-2037221

Please provide the following details:

• Order Number
• Phone Number / Email
• Clear photo or video of the issue

🚚 Return Shipping Process

Once your request is approved:

• Our support team will guide you on how to return the item
• You may be asked to drop the parcel at a courier point or
• Wait for pickup service (available in selected areas only)

Return shipments usually take 3–4 working days to reach us.

💸 Refund Policy

• After receiving and inspecting the product, we will notify you
• If approved, your refund will be processed within 24 hours
• Refund method will depend on your original payment method

🔄 Exchange Policy

• Exchange delivery time: 3–5 working days
• Exchange is only applicable for items of equal value

📌 Important Notes

• Returns without proper packaging or missing items will not be accepted
• Delivery charges (if any) are non-refundable
• Service availability may vary depending on location

Thank you for choosing Darzo.pk ❤️

Darzo.pk – Smart Shopping, Better Living